Restrictions to different countries

Before you place your order with our website, please read the possible restrictions on imports of some goods to your country.

Also, please check your delivery address carefully before placing an order as we will not be responsible for delivery to an incorrect address.

Customs Duties, Fees and Taxes

When receiving an order, the buyer is fully liable for the payment of the customs duties, fees and taxes if applicable.  

Order Tracking

We use Postnord or UPS to deliver our parcels. The easiest way to track your delivery is to follow the link in your dispatch email.

Please note that once the order has left our warehouse it is your responsibility to receive it and inform the courier of any changes. In the event that you are not able to be in to receive your order, please notify the courier immediately so an alternative delivery date or address can be arranged.

If you have ordered fresh goods, due to the nature of the goods the couriers may be unable to hang on to the orders beyond the first delivery attempt; orders will be left at your own risk unless the courier is notified by you in due time about an alternative delivery address or date. The couriers are not able to contact you directly upon delivery. We strongly advise for you to leave delivery instructions for the courier of a safe place to leave your parcel in should you not be able to accept the delivery yourself.

Note: Shipping charges are non refundable.  

If you need help, please email us at: info@nordiccravings.com and we will be happy to assist you.